We reserve the right to refuse service. We want you to be totally satisfied with your purchase. However, if there are any issues with your purchase, we have a 14 day return policy on items you are not satisfied with. Refunds will be issued once items are returned in original condition and packaging. Shipping charges will not be refunded. We do not accept returns on clearance items, sale items and/or cut yardage. Due to copyright laws, books and patterns may not be returned. Please contact us immediately should you receive an order that is incorrect.